Emergency Response Guide - Robbery

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EMERGENCY RESPONSE GUIDE

YORK UNIVERSITY SECURITY SERVICES:

416-736-5333 or Ext. 33333 (On campus)

 911

In a life threatening emergency call 911 then call York University Security Services. See HERE for other numbers to call in an emergency.
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 ABOUT THIS GUIDE
 MEDICAL EMERGENCY
ASSISTANCE - PERSONS WITH DISABILITIES
 FIRE  FIRE ALARM
 EVACUATION
 VIOLENT PERSON/ASSAULT    
 SUSPICIOUS BEHAVIOUR
 SEVERE WEATHER   
 EXPLOSION EARTHQUAKE
 SHELTER-IN-PLACE
 POWER FAILURE
 GAS LEAK  FLOOD
 HAZARDOUS MATERIALS CIVIL DISTURBANCE
LOCKDOWN
 ROBBERY
Robbery is the unlawful taking of property from someone by the use of violence or the threat of violence. Theft of property should not be confused with robbery. In the event of a robbery on campus follow these steps:

Obey the robber:

  • Don’t fight. Don’t use weapons. Your personal safety is more important than any property.
  • Do exactly as the robber asks. Hand over any property asked for. Don’t delay or argue. The robber may be more frightened than you.
  • Do not make any sudden moves. Tell the robber every move you are about to make before you do it.
  • Do not activate any alarms or use the telephone until after the robber has left the area.
  • Don’t block any escape routes.

Remain cool and calm:

  • Listen carefully to what the robber says.
  • If possible avoid any eye contact.
  • Observe what the robber looks like and develop a mental picture so that an accurate description can be given to the police.

After the robber has left:

  • If you are able to do so, lock the doors immediately after the robber has left and call Toronto Police at 911 and then York University Security Services at extension 33333 or 416-736-5333.
  • Don't chase or follow the robber. Don’t be a hero. You could be mistaken for the robber in a pursuit by police.
  • Don’t touch a hold-up note or anything else the robber may have touched. Protect these areas for police examination.
  • Write down the robber’s description in detail as soon as is safely possible including sex, race, height, weight, build, eye and hair color, scars or tattoo, jewelry, approximate age, and clothing. If possible, note in which direction the suspect fled. Write down the description of any escape vehicle or license plate.
  • Ask witnesses to stay until officers' arrival. If unable to do so, write down their names, and phone numbers.
  • Do not discuss descriptions with other witnesses.

Robbery prevention tips:

  • Don’t count cash where the public can see you.

If you work at a public counter, make frequent deposits so that there are never large amounts of money in your cash drawer.  Be suspicious about people asking about your cash handling system, how much money you collect, or when you transfer the money from the drawer. Never answer questions such as these. Get a description of the person and notify your supervisor immediately.

 DISRUPTIVE PERSON  HARASSMENT
 BOMB THREAT
SUSPICIOUS PACKAGE
OTHER EMERGENCY PHONE NUMBERS